Here are our FAQ's. If you have any un-FAQ's please call us at 310-260-9039, or you can use the contact feature at the bottom of the page.
Where should I park?
What should I wear to my appointment?
Do I need to bring anything?
How long will my appointment be?
What if I want to be seen on an out of network basis?
If you don't want to feel encumbered or limited by insurance company allowances, our sister company, PTWorks+, provides out of network care for patients who want to receive physical therapy that isn't dictated by the authorization requests or time and visit restrictions imposed by their insurance company. Through PTWorks+, we also provide wellness and performance services that can be integrated with your therapy or utilized on their own - such as personal training, Feldenkrais, holistic health counseling, massage and meditation.
How do I share feedback about my experience?
We don't take client satisfaction lightly. That's why we regularly solicit feedback from our patients and consistently strive to optimize our services and provide you with gold-standard care.
How does physical therapy billing work?
To learn more about how physical therapy insurance billing works, please click here.
Can I integrate other treatments like personal training into my PT program?
Long before things like Pilates or Meditation were trendy or cool, we had them! These services, as well as Personal Training, Massage, Feldenkrais, and Holistic Health Counseling, can be received independently or integrated with your Physical Therapy via PTWorks+. We're confident that we not only have the best practitioners from each respective discipline, but as an added bonus if you choose to integrate your Wellness and Performance program with your Physical Therapy - or get your program customized via our Comprehensive Biomechanical Analysis - you'll get the absolute most and best out of each session, with no waste, fluff or deleterious effects. Get to know our Wellness and Performance Team here.
How do I enter the clinic?
There are two entrances into the clinic:
What has been your clinic's response to COVID-19?
Here at Physical Therapyworks, we are and have been taking the COVID-19 outbreak seriously and monitoring it closely. The health and safety of our patients, clients, and staff is our top priority.
We have always taken pride in following CDC guidelines in providing a clean and healthy rehabilitation and fitness environment. We’re a Santa Monica Shines Assured business, which means going above and beyond regarding COVID-19 safety protocols to make sure you are as safe as possible when you visit. Since this outbreak our responsibility as healthcare providers has been to ramp up our cleaning protocols and frequency, upgrade our cleaning products to CDC approved COVID-19 cleaners, and ensure that all commonly touched surfaces (doorknobs, sink handles, stair rails etc) throughout the clinic are regularly disinfected. All equipment and touched surfaces are subject to deep cleaning on a regular and frequent basis. All frequently touched surfaces in the bathroom are cleaned after each patient use, and there are 8 air purifiers with HEPA filters and UV lights operating in the clinic. Our staff have all completed the Santa Monica Shines online training on COVID-19 awareness and customer service. We have had an on-site walk-through of our clinic with a member of Santa Monica’s Sustainable Works. Additionally we have agreed to receive protocol updates and new content through micro-courses and micro-lessons to promote on-going awareness of the evolving pandemic and keep safety top-of-mind.
We encourage everyone that's part of our Physical Therapyworks family to help stay healthy by following these best practices:
For more information on COVID-19 resources and news updates:
U.S.: Centers for Disease Control and Prevention
Canada: Public Health Agency of Canada
Your Physical Therapyworks Team