faqs / privacy policy

Frequently Asked Questions

Where are you located?
See our 'Directions/Map'   back to top
Where should I park?
There is free parking in the rear of the building. While there are several ways to enter the lot, the easiest is to enter from Lincoln coming from the north, just after Wendy's. There are eight parking spots labeled PHYSICAL THERAPYWORKS at the northeast corner of the lot, right off of Lincoln.   back to top
What should I wear for my appointment?
Choose clothing that is comfortable. You need to be able to move freely. Garments should also allow access to the affected body parts.   back to top
Do I need to bring anything?
  • Your prescription: Please have it in hand or, if you asked your doctor to fax it, call and confirm that we have received it.
  • Your insurance card.
  • Your completed paperwork: Please fill out and submit all of the Physical Therapyworks New Patient Forms you received in your email.
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How long will my appointment be?
For your first visit, expect to be here for up to 90 minutes. Each subsequent visit can last anywhere between 45 and 75 minutes.   back to top
Are you a preferred provider for _________?
We are preferred providers with nearly every insurance company. This includes Aetna, Blue Cross, Blue Shield, CIGNA, First Health/CCN, Health Net, Medicare, Pacificare, United Health Care, and many others. We are also preferred providers with several administrative groups (groups that administer benefits for a multitude of insurance companies). The administrative groups we belong to include: Beech Street, Capp Care, Choice Care, and PHCS. Look on your insurance card: if it has one of these logos on it, then we are networked with your plan. If you're not sure if we are preferred providers for your insurance company or administrative group, call us and we will find out for you.  back to top
Do you accept Medicare?
Yes we do.   back to top
Do you accept Workers’ Compensation?
We do accept Workers’ Compensation.   back to top
Do you accept _________ HMO or Medi-Cal?
We are sorry, but we do not. Unfortunately, these plans do not allow enough time to provide effective care, so we are not enrolled in any of them.   back to top
What kinds of things do you treat?
See 'Who We Can Help'   back to top
What kinds of treatments/methods do you use?
See 'Treatment'   back to top
What is your privacy policy?
Click here for the privacy policy. For a pdf version, click here pdf. You will need Acrobat Reader to view the document.   back to top